Privacy Policy

1. Introduction

Klearcut ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our trade business management software and related services (collectively, the "Service").

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Name and contact information (email address, phone number)
• Business name and address
• Billing information and payment details
• Account credentials
• Trade or industry type

2.2 Business Data

Through your use of the Service, we store:

• Customer and contact information you enter
• Job and project details
• Quotes, invoices, and financial records
• Team member information and schedules
• Inventory and materials data
• Documents and files you upload

2.3 Usage Data

We automatically collect certain information when you use the Service:

• Device information (browser type, operating system, device identifiers)
• IP address and approximate location
• Pages visited and features used
• Time spent on the Service
• Referring URLs and search terms
• Error logs and performance data

2.4 Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to enhance your experience, analyze usage patterns, and deliver relevant content. You can control cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process transactions and send related information
• Send administrative information, updates, and security alerts
• Respond to your comments, questions, and support requests
• Analyze usage patterns and improve the Service
• Develop new products, services, and features
• Prevent fraudulent transactions and protect against illegal activity
• Personalize your experience and deliver relevant content
• Send marketing communications (with your consent)
• Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We share data with third-party vendors who assist us in operating the Service, including cloud hosting providers, payment processors, analytics services, and customer support tools. These providers are contractually obligated to protect your data and use it only for the purposes we specify.

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your information.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. After account termination, we retain certain data as required by law or for legitimate business purposes, such as:

• Financial records (as required by tax and accounting regulations)
• Communications related to legal matters
• Aggregated, anonymized data for analytics purposes

You may request deletion of your data at any time, subject to legal retention requirements.

6. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure cloud infrastructure with regular security audits
• Access controls and authentication mechanisms
• Regular security assessments and vulnerability testing
• Employee training on data protection practices

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Restriction: Request that we limit how we use your data
• Objection: Object to certain processing activities
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us through the Klearcut app.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we implement appropriate safeguards, such as standard contractual clauses, to ensure your information receives adequate protection.

9. Third-Party Integrations

The Service may integrate with third-party applications (such as Xero, MYOB, or other accounting software). When you connect these integrations, you authorize us to access and share certain data with these third parties. Each third-party service has its own privacy policy, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

10. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: