Fair Use Policy

1. Purpose

This Fair Use Policy ("Policy") outlines the acceptable use guidelines for Klearcut's trade business management software (the "Service"). This Policy is designed to ensure that all users can enjoy reliable, high-quality service while maintaining the integrity and performance of our platform.

By using the Service, you agree to comply with this Policy. This Policy supplements our Terms of Service and should be read in conjunction with them.

2. Scope

This Policy applies to all users of the Service, including account holders, team members, and any other individuals who access or use the Service through an authorized account.

3. Acceptable Use

The Service is designed to help trade businesses manage their operations efficiently. Acceptable use includes:

• Managing legitimate trade business operations (jobs, customers, quotes, invoices)
• Storing business-related documents and data
• Scheduling team members and managing rosters
• Tracking inventory and materials for your business
• Integrating with approved third-party services
• Communicating with customers through the platform

4. Resource Usage Guidelines

To ensure fair access for all users, we have established the following resource usage guidelines:

4.1 Storage

• Document storage should be used for legitimate business files
• Individual file uploads should not exceed reasonable sizes for business documents
• Excessive storage usage may be subject to review and additional charges

4.2 API Usage

• API access is provided for legitimate integrations and automation
• Rate limits apply to prevent abuse and ensure system stability
• Excessive API calls may be throttled or blocked

4.3 Team Members

• Team member accounts should be assigned to real individuals
• Sharing login credentials between multiple people is prohibited
• Each team member should have their own account

5. Prohibited Activities

The following activities are strictly prohibited:

5.1 System Abuse

• Attempting to circumvent usage limits or security measures
• Using automated tools to scrape, harvest, or extract data in bulk
• Deliberately overloading or disrupting the Service
• Exploiting bugs or vulnerabilities instead of reporting them

5.2 Misuse of Features

• Using the Service for purposes other than trade business management
• Storing illegal, offensive, or inappropriate content
• Using the Service to send spam or unsolicited communications
• Sharing access credentials with unauthorized parties

5.3 Harmful Conduct

• Uploading malware, viruses, or malicious code
• Attempting to access other users' accounts or data
• Engaging in fraudulent activities
• Violating any applicable laws or regulations

6. Monitoring and Enforcement

6.1 Monitoring

We monitor usage patterns to ensure compliance with this Policy and to maintain system performance. This monitoring is automated and designed to detect unusual or abusive behavior.

6.2 Enforcement Actions

If we detect violations of this Policy, we may take one or more of the following actions:

• Warning: Notify you of the violation and request corrective action
• Throttling: Temporarily limit your access to certain features
• Suspension: Temporarily suspend your account pending investigation
• Termination: Permanently terminate your account for serious or repeated violations

6.3 Appeals

If you believe an enforcement action was taken in error, you may appeal by contacting our support team through the Klearcut app. We will review your case and respond within a reasonable timeframe.

7. Reporting Violations

If you become aware of any violations of this Policy by other users, please report them to us immediately. You can report violations by:

• Using the in-app reporting feature
• Contacting our support team through the Klearcut app

We take all reports seriously and will investigate promptly. Reports can be made anonymously, but providing contact information helps us follow up if needed.

8. Security Responsibilities

As a user, you share responsibility for maintaining security:

• Use strong, unique passwords for your account
• Enable two-factor authentication when available
• Keep your login credentials confidential
• Log out of shared devices after use
• Report any security concerns or suspicious activity immediately
• Regularly review team member access and remove inactive users

9. Updates to This Policy

We may update this Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of material changes by posting the updated Policy on our website and updating the "Last updated" date. Your continued use of the Service after changes are posted constitutes your acceptance of the updated Policy.

10. Contact Us

If you have any questions about this Fair Use Policy, please contact us: